What electricians lose to missed calls
A solo sparkie does 6–15 jobs a week, with average job values ranging from $250 for a single power-point install to $4,000+ for a switchboard upgrade. The high-margin work — board upgrades, EV charger installs, full house rewires — disproportionately comes from inbound calls. And inbound calls disproportionately come in during the day, when you're holding a wire stripper.
Industry surveys consistently show electricians miss between 15-30% of inbound calls during business hours. At a conservative $300 average job value and a 60% conversion rate from inbound to booked, that's ~$3,500 a month walking past the door. Sanby Professional is $299/month.
The four call types Sanby is specifically tuned for
No power / partial power loss
The most common urgent call. Sanby checks whether it's a whole-street outage first (saving you a callout), whether the safety switch has tripped, and whether the customer has tried resetting it.
Switchboard tripping repeatedly
Sanby asks which circuit, whether anything new was just plugged in, and how often it's been happening. Almost always next-day work; the data helps you arrive ready.
Burning smell / smoke from outlet
Treated as immediate emergency. Sanby tells the customer to stop using the circuit, doesn't take 60 seconds asking follow-up questions, and SMSes you flagged URGENT with the address.
Quotes for upgrades and installs
EV chargers, switchboard upgrades, solar inverters, ducted aircon power. Sanby books a callback slot, captures rough scope and any access notes you should know about ahead of quoting.
What it actually says on the phone
Notice what the bot did and didn'tdo. It didn't promise James would arrive within an hour — it promised a call within an hour with a window. It didn't quote a price. It didn't guess at the cause of the fault. It captured exactly the diagnostic facts you'd want before driving across town.
Set the urgency thresholds your way
Some sparkies want everything escalated as urgent. Others only want the after-hours flag for genuine safety calls. Sanby's dashboard lets you tune which language patterns trigger the urgent-SMS path, and what the ‘normal’ flow looks like for everything else. Defaults are sensible; tuning is optional.
Pricing
$149/month gets you 50 calls — works for solo electricians who mostly want lunch and after-hours coverage. $299/month buys 200 calls and Google Calendar booking — the typical fit for 2–4 person teams. $499/month is for established multi-van outfits with higher inbound call volume and unlimited team members on the dashboard.
All plans include the 14-day free trial with 25 calls, 9 Australian voices, emergency triage, full call summaries to email and SMS, and an Australian-hosted database (your customer addresses never leave Australian soil). See the pricing section for full details.
How Sanby compares
For a head-to-head with the best-known AU competitor, see Sanby vs Sophiie AI. The short version: Sanby is faster (331 ms vs Sophiie's typical 1.5–3 second pause), runs on Australian infrastructure (Sophiie uses overseas cloud), and publishes pricing publicly (Sophiie doesn't).
Related trades
Sanby works just as well for plumbers, HVAC technicians, and locksmiths — see the tradies hub for the full list of trades and the roadmap.
Frequently asked questions
Will Sanby know the difference between an emergency and a quote call?
Yes. The bot is trained on the language Australian customers use — 'no power', 'switchboard tripping', 'smoke from the outlet', 'I think I smelled burning' get triaged as urgent and you get an SMS within seconds. 'Wanting a quote on a few extra power points' gets booked as a regular consultation slot, no escalation. You set the threshold per business.
Can it ask the safety questions before I get there?
Yes — and it should. For a 'no power' call Sanby will ask whether the whole street is out, whether they've checked the safety switch, and whether anything was unusual before it happened. That data lands in your SMS so you arrive with context. For 'smoke from an outlet' Sanby will tell the customer to stop using that circuit and not touch the appliance until you arrive.
Does it know about Level 2 work and ASP authorisation?
Sanby knows enough to recognise when a call is about service mains, network connections, or smart-meter installs — and it asks the right qualifying questions to flag those for you separately. It won't promise a Level 2 ASP attendance unless you have one on the team. You configure that in the dashboard at signup.
How does this compare to a 24-hour answering service?
Traditional answering services charge per call or per minute, hold the customer through a queue, take a message, and email you 30 minutes later. Sanby answers instantly, asks the questions you'd ask, captures the address with the right verification, and books the job into Google Calendar — for a flat $149-$499/month with no per-call charges.
What if the customer doesn't know electrical terms?
Most don't, and Sanby is designed for it. The customer says 'half the lights aren't working' and Sanby translates that into the right question: 'is everything on one side of the house out, or is it scattered?' It avoids electrician jargon while still capturing the data that helps you arrive prepared.
Stop letting jobs walk to the next sparkie.
Join the waitlist for early access. 14-day free trial. Plans from $149/month, no setup fee, no commitment.
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